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May 14, 2008
                                 Number of Active Loads: 16053 Cyber-Freight.com FAQs

Cyber-Freight.com FAQs
Answers
How do I register for an account?
If your company is not currently listed with Cyber-Freight.com, please go to our registration page to create an account. If your company already has an account with Cyber-Freight.com, you may obtain an account by requesting it from the person within your organization that originally registered your company.
What do I do if the person in charge of our account is no longer with us?
If the person who originally set up your Cyber-Freight.com account is no longer with you and you do not have access to their login information, you have two options. You can either contact Cyber-Freight.com and request that you be added as a user to your company or you may create a new company by completing the registration form.
Note: If you opt to complete a new registration, you will need to use a different company name than the one currently in use. If your company is registered with us as ABC Corporation, you could register as ABC Corp. Registering as a new company will not give you access to any load information that was entered under the old company name.
What do I do if I forgot my login information?
If you forgot your login information, you may recover it by using our login recovery form. Simply submit the e-mail address for the account that you wish to recover. Our system will send you the information via e-mail. If you do not have access to the e-mail address listed with your account, you will need to contact Cyber-Freight and request that your username and password be reset.
How do I post a load?
Once you have an account, go to Post Loads under 'Manage Account' in the left navigation bar. From there you can post a load manually.
What if I have multiple loads?
To post or remove many loads at once you can use our Batch Process. The batch process will allow you to upload a file with all the loads you wish to add, edit or delete. To use the batch process you must have a properly formatted file.
How do I format a file for batch processing?
The batch process requires that you submit a comma delimted file, (each bit of data is seperated by commas), and the file must be in standard ascii text similiar to that created by the notepad program that comes with Windows. For the specific details, please see the batch processing help.
How do I search for loads?
You can search for loads by clicking the 'Search Loads' link in the left navigation menu. There are two search modes, basic and advanced. In the basic mode, simply enter the ZIP code of the originating location, and the radius in miles from that location. In advanced mode, you can narrow your search results by specifying the origination and destination ZIP code, City/State, radius in miles and a date range. In the advanced mode, if no loads appear, simply broaden the search radius or increase the date range.
Do you share my information with anyone?
Cyber-Freight.com values your privacy. We will not sell or trade your personal information to anyone. Please see our privacy policy for more information.
How do I change the contact information that is displayed with the loads that I post?
To change the information that is displayed with the loads that you post, simply click the 'Company Information' link in the left navigation menu and change the details. Clicking 'Update' will change the contact information listed on every load.
How do I give other people access to this site?
To add users to your account, click 'Manage Users' in the left navigation menu. There you will see a list of users that are currently assigned to your company. To edit a user, click the user's name, edit their information and click update.
How do I limit access to certain features for company employees?
To restrict the access of a particular user, click 'Manage Users' and select the user that you wish to edit. At the bottom of the page will be displayed the user information and the permissions that they have. Uncheck the box corresponding to the portion of the site that you wish to restrict and click update. The person will no longer be able to access that portion of the site and they will receive the message "You Do Not Have Permission To View This Page", if they try to access a page in the restricted area.